BDO's Legal Tech TalkFrom CIA Data Science to AI Law
About this episode
Daniel Gold and Eric Derk talk with Bennett Borden, a lawyer, data scientist and AI ethicist who went from the CIA to BigLaw to founding Clarion AI Partners. Bennett shares his study of fourteen thousand attorneys' time entries, explains why he built an AI-based law firm, discusses how to give AI tools a moral framework, and predicts that AI built into enterprise platforms will upend traditional eDiscovery tools.
Key takeaways
- Bennett's analysis of ten years of time entries from fourteen thousand attorneys found that about 80% of what lawyers bill for can be done better by AI.
- The remaining 20% is critical human judgment, which is where lawyers will spend more of their time.
- Think Iron Man, not the Terminator: AI should augment a trained professional, not replace one.
- Guiding an AI tool with a persona statement and constitutional rules shapes how it behaves, which gives teams a way to build in their own values.
- As AI search and classification move into enterprise platforms, standalone eDiscovery tools may lose the reason they exist.
Full transcript
Transcript from BDO's published episode, edited for transcription errors. Speaker labels added by Gold Standard Leadership.
Welcome to BDO's Legal Tech Talk podcast. We're joined by judges and legal professionals to discuss emerging trends, regulatory updates, and the latest headlines. We'll provide tips to help your law firms and legal departments make the most out of legal technology.
I'm Daniel Gold, BDO principal and eDiscovery managed services leader.
And I'm Eric Derk, BDO's managing director of legal operations. Let's get started with this episode's exciting discussion.
And welcome back to another episode of BDO Legal Tech Talk. And today, we are joined by Bennett Borden, who is a lawyer. He's a data scientist. He's an AI ethicist, and whose career really sits at this intersection of law, technology, but also strategy. And Bennett's career arc is frankly something that Eric and I really wanna get into today.
To the extent that it's possible, he's gonna tell us a little bit about his time at the CIA. I know he probably can't tell us much at all, but working at the CIA, but then going over to BigLaw and then through this evolution of eDiscovery and also information governance. And now he is the founder and CEO of Clarion AI Partners, where he's helping organizations think about the AI risks, about ethics, about opportunity, and also the development as well.
He's probably one of the clearest thinkers in this space, and Eric and I are very excited to explore how his background shaped the view in the future of legal services, AR governance, and responsible innovation? Bennett, welcome to the program. We're so delighted to have you here.
Thank you so much, Daniel and Eric. Really, it's a delight to be here.
So I wanna get right into this because, you know, we've only actually spoken to one other person in four years here on BDO's Legal Tech Talk that was in the CIA, and I couldn't get anything out of him. I tried and I tried. I couldn't get anything out of him. I don't think I'm gonna get anything out of you either, Bennett. But you started at the CIA, if I've got your career arc correct. You moved into law, became a data scientist inside big law. And then I'm wondering, what was the moment that you realized that those paths were actually all part of the exact same career arc?
Yeah. I will be the first to admit that I have a very nontraditional path to where I have come to and really kind of been pushing the envelope my entire career, which is a fun place to be, but kind of a, you know, dangerous place to be at times as well.
I became a data scientist quite by accident. When I was at university, I had put together my own degree where I was studying turning points in history. So I was always been driven by this keen curiosity about why do societies set themselves up the way they do?
How do they respond to ecological or economic pressures? So studied history, philosophy, economics, anthropology, theology, all the ologies, right, that make you no money at all in the world.
But really fascinating, especially focusing on technological revolutions and how those affected the last seven thousand years of history. And I came out of class one day in my senior year and got approached by the agency to come work in a new data analytics shop that they were setting up in the director of intelligence.
And I was like, I'm not sure you have the right guy. Like, I don't really like math. I really hate statistics. I failed calculus. They're like, yeah. We know all that. That's not why we want you.
Yeah. Yeah. Of course, we know. Right?
And so they said, look. So if you remember that this is nineteen ninety two. So remember the early nineties, what was happening technologically is you had the World Wide Web and email was just coming out of academia. Cell phones were just coming on the market. And so we were, as a society, creating this new digital contrail that was very personalized.
And the agency rightfully saw that that contrail would just become more rich and more voluminous as time went on. And so what my job was, what can we learn about people or groups of people based on that digital control? And so over the next eight years, working with some of the best data scientists in the world, what can you learn from those about people? And so who's a good guy, who's a bad guy, whatever that meant that particular, you know, day or week.
But can you predict their behavior? Can you influence their behavior? Every social media company, every app, every cookie on your like, everybody does that today. But at the time, it was pretty cool science.
And so got into data science really accidentally by studying all these things that had nothing to do with data.
I'd always wanted to go to law school. That was my intent. And so in two thousand, I went to Georgetown Law, and then I went on to get a graduate degree in data analytics at New York University.
And so I spent my entire career in BigLaw in one of the top ten firms in the world and have really focused on so the how do you get insight out of massive quantities of data?
The interesting so I graduated from Georgetown right when kind of the eDiscovery revolution started. Remember back to two thousand five, this is when the federal rules of civil procedure, they redefine documents to include electronically stored information, and every company in the world had a heart attack over that. Right? How in the world do we find all documents responsive to anything? Systems were not searchable. You could not do you know? So I was put in charge of, like, literally the second week.
One of these firms trying to figure out this electronic discovery problem. And so brought a lot of data classification algorithms into that process. Right? Because that's what I had worked on a lot at the agency is, hey. I have this thing. Go find more things like this.
And so worked with a lot of the beginning eDiscovery companies and the Sedona conference, things like that. Right? Like, to bring order and process to really horrible process.
So I spent about ten years doing that. Right? And so in twenty fifteen, the federal rules were amended again that to basically chill out. So a lot of the you know, all the big sanctions, all the big things have been taken off the table. And really in twenty fifteen, the eDiscovery law kinda settled, and it's remained settled. And now it's about to blow up again because of AI. But Yeah.
So at that time, I had constantly been pushed upstream in the creation of data.
Right? Because you learn that when you're trying to search for document, right, that if a company has their data organized well, it's easier to do that. Right? So that kinda pushed me into information governance, and that just kept pushing me upstream.
So where, you know, companies that their data is one of the most valuable assets that they have. Right? And their acumen, their decisions, their work product, it's all locked in their data, and that data basically lies around and does nothing. Many studies have shown after ninety days, ninety percent of the data is never touched again.
And after a year, it's closer to, like, you know, ninety nine percent of data is never touched again. So I moved my practice almost entirely into automated decision making systems. So the algorithms that run our lives. So everybody is like, the algorithm, it runs our life.
Right? Well, it does. They do.
And so think when you apply for credit card or a mortgage or a loan, there's an algorithm that basically decides how risky you are and how much I'm gonna charge you for that credit or for insurance. You see it in labor and employment. So now somebody posts a job, ten thousand resumes come in, some kind of AI agent now that's still highly algorithmically based is sorting through those resumes to decide who gets an interview. And so my job was helping companies design those algorithms so that they were accurate, but mainly that they were legal.
You know, like, in labor employment, if you only hire all white men, then you've got a problem. Right? And so during my career, I've been able to represent pretty much all the big tech companies, the vast majority of the Fortune one hundred, because this problem with data, with the discovery, with algorithmic decision making is across all industries. And so when GenAI came out, I was a partner chief data scientist and global AI chair for one of the top AmLaw firms.
And we represented the GenAI companies that were coming out as well as the established ones.
So it was really involved. You remember when first GenAI first kinda hit the market, there were all these meetings at the White House and congressional briefings, and I was on the scientific advisory board for NIST that drafted the AI risk management framework, which is I really like it. But also, like, a negotiator in the EU for the EU AI act and working with many foreign countries, ministries of AI or their equivalents. And so became really passionately aware of the fact that we are at this tipping point in society that this technology is literally the most transformative and disruptive technology since electricity.
More than the computer, more than the Internet, more than like, this is a fundamental shift in society. And about this time, the head of the firm that I was working for asked me, hey. What do you think, you know, the effect of GenAI is on the practice of law?
And so we undertook this really cool analysis. So lawyers, as you know, we write down what we do every tenth of an hour. Right? So every six minutes, we keep our time.
And the billable hour is the holy grail of the law firm. Right? Everybody from the lowest paralegal to the highest partner, it's how many hours do you bill. That's what everything is based on.
So we took about ten years worth of fourteen thousand attorneys' time entries to try to figure out what it is lawyers actually do. What steps do they take to create their particular legal product or service? And so it was surprising to find out really that no matter what your practice area is, corporate litigation all over the place, right, that lawyers basically do six or seven things over and over and over again. And that conservatively, eighty percent of what is lawyers currently do today is better done by AI.
And so now the twenty percent we'll talk about this. The twenty percent that's left is absolutely essentially human. Right? It's just critically a human capability.
But when eighty percent of what you do is better done by AI, that's a problem. Right? And law has never been particularly open to efficiency gains because when you build by the hour and you do something more efficiently, there's no benefit to you. You're just giving all the efficiency gains to the client. So basic Adam Smith, it just doesn't the incentives aren't aligned.
So I figured out two things at once. One, the way that law is practiced today is dead. That generative AI is an existential threat to, especially, the bigger law firms. But on the flip side, a law firm that completely takes advantage of all the power of what AI can do can be a completely different generational kind of law firm. So I decided to take some of my team, and we went and formed Clarion AI Partners, the firm that I'm at now.
And everything that we do is AI based, augmented, enhanced.
And so we, like, built our own Jarvis, like, you know, for a Ironman world.
Like, our favorite analogy is Oh, I love I love that analogy.
And this is what most of our clients don't understand, and a lot of people are very afraid of AI taking over the jobs. Well, it's not like you're gonna unplug a person and plug in a bot. So we say think Ironman, not the Terminator. Right?
If you take a person that you've spent years training and they've gone through school and they've got all this experience, and that is your greatest asset along with your data. Right? The data that where your artifacts of intelligence are housed. When you bring those things together and encase them with enabling technology, all of a sudden, you've got Ironman in his flying suit in Jarvis.
Right? And so decided so my arc I will tell you that when I was at this firm, it was the pinnacle of my career. Like, I had this very unusual path. I had been at kind of the cutting edge of data and pushing the envelope on eDiscovery and then information governance and now algorithmic fairness and now AI and walked away and set up this AI based law firm.
And all my friends are like, you're an idiot. What are you doing?
But there's not, to our knowledge, another law firm in the world that will help you with AI legal questions.
Your AI strategy, like, how do you transform your company safely and effectively with this technology, and then can help you actually build the tools that you need to do so.
Legal teams are struggling to manage resources, maintain compliance, and adopt new technologies.
BDO's legal operations team can help. We enhance efficiency, reduce costs, and support compliance so you can run your legal department like a business. Schedule a meeting with us today at bdo.com.
Really, I have a thousand thoughts, but I wanna start with English historian named James Burke. James Burke wrote the series called Connections. Right?
He was amazing, a master storyteller, which is anybody who works in this business has to be a good storyteller. And he kind of taught me was not me directly, but what I learned from him is that there are sometimes direct connections among things and people and conditions of an environment, and then there's things that are more latent. You just can't see them. But they actually have equal but just separate influence.
So back to this inflection point and back to your firm, and Daniel and I ask each other the same questions almost daily, and we typically have different answers to the same questions. What's the future of AI? What's it gonna do with billable hour? What's value based pricing gonna look like?
Where are we thinking about changing the amount of billable hours from eighteen fifty to two thousand plus? Like or are we going to take this moment to take a breath and say the human condition can't handle all this stuff. It's way overwhelming. Maybe what we should be using AI for is to do less work more effectively, but also thinking about we are constantly getting asked by clients, are my law firm expenses gonna go down?
And I think the answer to that is probably not.
Mostly because, like you said, the eighty percent of the stuff that goes away will now allow us to do that twenty percent of stuff at greater dimensions of detail.
I don't think we are exposed, like, the intellectually curious people are not quite grasping, like, oh my gosh.
We're gonna be able to focus on just the stuff that we love. I don't have to worry about time and billing. I don't have to worry about taking the garbage out. That'll all happen euphemistically. But the question I have for you is when your firm is at this kind of precipice of a new brand new day, how are you controlling, like, the excitedness, the eagerness, the demand to just jump into something and start using it in light of what we know can be really problematic. It can yield a ton of information. Some of that information can be completely wrong.
You basically can't, as a human, take the easy button and just take with what AI is providing at face value. So how are you kind of chilling people out here and saying, oh, slow the roll here. This is an amazing moment in time, brand new day ish stuff, cotton gin, maybe printing press, electricity. How are you telling clients to, like, hold on? Because there's a lot more work that we need to learn about.
The first thing we say to them is here's the two problems we run into the most. One is that if you are using AI to do what you do today, better, faster, stronger, that's not enough.
That's literally table stakes. That is the minimum that you can do to just survive this era.
The other is that the biggest mistakes that leaders make is that they spend too much time defending how they have historically been successful.
And so think about law firms. Law firms are one of the bigger problems because, one, they're partnerships, so everybody's equal. Even though you've got a management committee and you've got a chair, you know, there's only so much control you have. And they're usually older. They're usually very established in their ways. They are not the most tech savvy people in the world, and so you're you're pushing against all of this inertia against efficiency and then changing what you do.
And if you don't change what you do, you're like the dinosaurs the day before the meteor hit.
You're getting run over right now.
Let me ask you this. You posted something three weeks ago on LinkedIn. You said
when you start asking whether an AI system has a moral compass, you land on harder questions almost immediately.
And then you said something that really struck me that thought was interesting. You said, what does moral mean? Whose framework applies? And, you know, and I really started to think about that a lot because you also talk about responsible use of AI. But then as I'm listening to you speak more, then I start thinking to myself something else I've heard both the dean of a law school told me once and also a judge in New York told me. And that is the issue with AI right now is that it's bias in and bias out.
So when you're talking about what is moral, I start thinking about all these wonderful advantages that AI stores for humanity and that is equal justice to the law, fair and equitable distribution of knowledge, the largest human compendium of human knowledge that we've ever seen before. And all of those are phenomenal things, but we as humans are the ones that created this and we come in with a hundred and sixty five different versions of bias.
How do you help lawyers with the responsible use of AI knowing that some of these tools have come in with its own bias because it's created by humans that have bias?
Exactly. And, you know, the problem is more acute with generalizable tools. Right? So any of the chat kind of tools, even tools that are specifically made for lawyers.
Right? So, you know, there's some really wonderful products out there and that can do some great things because the LLMs that they are created on are legally based. Every court decision, every treatise, every law review article. Right?
And so they are unbelievably powerful and helpful. Right?
But they've been controlled in the background by this idea of constitutionality. Right? Like, every one of these tools has controls. If you go and say, hey.
Help me build a bioterrorism weapon with the chemicals in my bathroom sink or under my bathroom sink. None of them is gonna answer that question. Right? They've been controlled at the back end to not do that.
Beyond that, the moral question becomes very important.
That alone is a moral decision. What you just said was a moral decision. It was a decision by the creators of who own the company that distribute this LLM that to not create a bomb that with chemicals in your bathroom sink is a moral decision. When you say what is moral on your post on social media, but I'm gonna throw that right back at you.
But what is moral? Who is defining the responsible use of AI? There is a bias in that is implicit and explicit that is coming out of each of these companies that produce this. Everyone who knows who listens to the show knows that I'm in favor of AI.
However, you are a special guest on the show that can really help us understand that because I am struggling with understanding how it is that we can trust something that comes into life, so to speak.
Inherently flawed because it's human.
Inherently flawed. A hundred percent, Eric.
Yep.
There's two answers to that. One is on kind of the general purpose tools. Even those tools, you can inject your own moral reality into how they act.
So this idea the way that I try to help both technical and nontechnical people understand these systems is that when you're building an agent as simple as a chatbot, you're not coding it. You're not programming it. You're forming its psychology.
And so giving it a persona statement. Right? This is what you are. You are this.
And then giving it a series of constitutional rules, you are defining its moral compass. Right? And that definition is coming from whoever is creating that personification statement in constitutional and even how you measure those things. Even with these generalizable tools, you can reflect your moral view on the world into how the tool works.
I wanna ask you two lawyers to leave the room for a moment. And, Daniel, you come in with your operational mindset, and, Ben, you come in with your information governance mindset. So back in the day, we would work with these things called data retention, records retention schedules. You mentioned this core human thing about discernibility and variability and how people would interpret a law or a thing or a policy or a record type. We still face that, and institutional knowledge and understanding of where we come from can help that. I think that we are at this moment where we can look back and say, oh, these old kind of ways of working are, like, the records management practices, the information governance practices that were essentially spawned out of library science.
These things actually have a lot of value and a lot of material, like, usage. So my question for you is, in the world of eDiscovery or investigations, anything that really involves copies of copies, What will content labeling and classification do to how we prepare and respond to an investigation or litigation? And if it's going to help us, are labels our enemy or labels our enabler to say, I need to find all the accounting data that Mary Smith may have looked at over the course of time that's not attributed to Mary Smith. So help us understand if the advent of labeling and classifying and records retention and data classification actually now has, like, been baby has been pulled out of the corner and now she's on stage and she can shine. Like, is that real? Like, do think that's possible?
I do. Mainly because we're getting out of the world where any human is labeling anything. Right? Because our whole problem was that we had humans labeling stuff and humans have different opinions about things.
And and nine times out of ten, they always just threw it in other anyway. Right? So it wasn't really helpful. The way that these frontier models work, though, is that they find patterns however those patterns are distributed.
And so they're very good at finding more like this. Right? Like, because of how they vectorize information, when you start to vectorize information, it's just mathematical similarity.
And so labeling and all those things, finding GenAI should be the best advancement in eDiscovery ever.
Right?
What I think is gonna happen at the enterprise level is that data isn't going to live as flat ASCII data anymore. Data is gonna be vectorized from the very beginning, and that makes it much more accessible and much more amenable to frontier model understanding, manipulation, gathering, pattern finding. Right? And so I think the actual way that we store and use data is going to change, and that that crosses over all kinds of data formats and modalities, whether it's pictures, videos, words. Right? So access to data and access to correct, quote, unquote, data is gonna become easier and easier over the next few years here, which should make eDiscovery much simpler.
And frankly, as you know, once you get through eDiscovery, cases almost always end because it's pretty clear Yeah.
Who's at fault. Right?
So it begs the question then. Do we even have a future with the mainstay applications? Like, if we're gonna be really, you know, future thinking here and be fortune tellers, Why do we even need to have the main state eDiscovery platforms? Why can't we just have because I could see this happening in twelve, twenty four months, probably less, where you've got these AI tools that are pointing at the original data source. You've got actual preservation place.
It knows what Eric is doing. It knows what you are doing. It knows what I'm doing. And all of a sudden, we can more intelligently because of automatic data classification labeling.
We know what data sources, what data types, what date ranges we really need to worry about. Why do we need to export any of that data? Let's just keep it all in house. The AI tells us exactly what we need.
We find it. We run the investigation. We perform some eDiscovery work, and there, boom, we've got it. But, I mean, is this is this such a foreign concept or is there a shelf life on mainstay applications?
So maybe. It depends on all of the main discovery tools. When you look at them, they're all really, really diving into trying to get JNI into the workflow, right, and to more or less success.
But, inevitably, they will get it in there and they will get it right. But eDiscovery tools have always been an anomaly.
The only reason that they have existed is because the platforms that we created data on inside of a company didn't have search capabilities built in.
Right.
Right? And so the whole concept of having to take data out of a company and do something with it and then give it back to the company to turn over to the court is ridiculous. Like, it's been ridiculous since day one.
You're unraveling a multibillion dollar industry right now, Bennett.
Yeah. Sorry to all my friends with the eDiscovery space, but it is. It's the only reason that all of that industry exists is because that capability was not built into the systems on which we created the data because they didn't foresee that need to do so. Right?
So how is that gonna play out? Initially, it's gonna play out with the same eDiscovery tools that all of us use today. They're working really, really [inaudible].
It's gonna be a tough sell.
Remember back in the early days of eDiscovery when you had to prove there was a question whether a search term worked? If I put in the term rose that it's actually going to return, remember all the track legal track work with Jason Barron and Mara Grossman and all those early pioneers. Right? And then we got to TAR.
And TAR, go my gosh. Like, convincing a court that, you know, you could predictably classify this stuff into tiers and you could do sampling and there then TAR kind of settled. Well, now GenAI is like it's just like this whole huge magical new thing that there's gonna be we're gonna go through the same process of everybody testing it and some people using it and finally settling into how it's gonna work. Now the question in my mind is, is that going to happen internally or externally to a company?
And that is frankly gonna decide the fate of the discovery tools that we see today.
Yeah. It's really like the gestalt moment of question that I have, and that is back to your earlier point about, you know, change or die, adapt or die, and the old guard that's interested in the billable hour, the old guard that's interested in doc review, the old guard that's doing the stuff that they've done because they've always done it, and that's where they've made money and everybody's happy. They are. Right?
Like, that meteor is, like, an inch away from their head. But what I wanna ask you is, this is such a huge change. Right? When the printing press came out, people did not everybody knew how to read.
So, like, I just wonder, like, we're not a very adaptive breed. How well are we going to be able to shift into this kinda new way of thinking when we know that, basically, it's not just the rug, but the earth below us is gone? Like, how are we gonna do that? I just don't know. I mean, it's like a rhetorical question, but I'm freaking out about this.
That's a powerful place where we could push pause on this conversation for sure. In fact, I wanna use your words just now that you used in combining some other words you've used for the Utah bar.
You gave three recommendations in a talk you gave, and you said, one, be curious. Ask the tools how to use them. Be courageous and experiment responsibly, and I love that word. And what you just talked about, which is put guardrails in place and always review the work.
And I think that is a very, very powerful message to give to everyone that's listening. We applaud you for working with policymakers to ensure that these tools are utilized responsibly and for the guardrails and for encouraging lawyers to always review the work. Ben and Borden, thank you very much for joining us here today. We appreciate you.
An absolute pleasure. Thank you for having me.
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Until next time, this has been another episode of BDO's Legal Tech Talk.
Daniel Gold is an attorney and a Principal at BDO USA, where he leads eDiscovery managed services. He hosts BDO's Legal Tech Talk, co-hosts the NeLI Pod and founded Gold Standard Leadership.
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