Implementing AI

Hi. I'm Emily Dimond. I am currently managing a senior counsel of eDiscovery at PNC Bank in Pittsburgh PA.

This is my second I was supposed to be here last year and was unfortunately not able to come. So this is the second time.

I really, I love connecting with other people in the industry.

I love hearing.

I think what we do is so specialized that you know, we really are a small community.

So actually getting to talk to people about those really unique problems that only we face is what I hope to get out of it. Keep talking about the new changes to the industry, how other people are tackling problems, you know, the technology is part of a solution. Right? But it's really how how are we thinking about these problems AI being the big one? Right? I think I don't know if there is a session this year that is not geared toward AI, but hearing what other smart people have to say about these things.

Yes. We are a Microsoft shop at PNC. So we're really looking at Microsoft co pilot is our yeah.

Not because I'm terrified of it.

I think I think in eDiscovery, it's going to help. And I think we've been using machine learning for a long time now. Right? I think we have learned as an industry how to use technology assisted review as a tool.

And I think that's what we have to get to with these other kinds of AI. They're not gonna solve all of our problems. We're gonna have to learn how to use them and what can really be used for to help us. They're we don't use tar to do an entire review and just hand it over to another side.

Right? We're not gonna use GenAI to just completely do away with someone's job. Right? It'll be part of how we analyze documents, part of how we find information that's relevant, maybe a first draft of something, but we're not gonna completely turnover our jobs to the machines.

I think that's what kind of worries me now, and it's on the beginning side of the EDRM, it's in the creation of Donna. GenAI is gonna be used by people in business all day every day. To create information that will later end up any discovery. Right?

It's common. Yep.

So we're a regulated institution.

Right? So We're were looking at all of the options and whatever, but that's the concern. For instance, a tool like Microsoft Copilot, the idea is that it will be used by everybody in a corporation And that's a very powerful tool. So my personal view is we have to figure out how do we train people on it? What is the acceptable use of that kind of really powerful technology that will have consequences when it comes to regulation, litigation, right, all of that when it hits our world. Man.

Right.

So And we're it's all new.

Right? And so, on the one hand, it's really exciting. It's stuff to play with, and it's, you know, what can this do? You know, we're on the brink of this.

But on the other hand, if you take a step back, it's kinda like, what do we do? We're on the brink of this. Right? You just kinda flip it around.

Yes.

Yeah. I'm I'm hoping to learn a bit more about what the technology really can do and how we can get closer to that solution, get closer to using it as a real tool in our toolbox, and what we do with it. Right? How much do we have to preserve and collect and review in a litigation context?

Where is that all stored? Do we think about it this same way we think about email or chat messages or text messages. All of that, I think, is we're deciding those things right now. We're figuring it So that's what I hope to come out with a little bit more clarity around that.

Yeah. I heard people say, you know, we used to talk about litigation readiness. There was a period when we could talk about company's data. And where's the data map?

Right? And how do we know for every kind of data that we have in a company sorta knew where it lived, how to get it, what to do with it when we collected it. Right? And now technology is moving so fast that were back in those days of, like, what do we do with email?

What do we do with text messages? Right? What do we do with ephemeral messaging? And that stuff's still going on, of course.

But, like, this isn't by the play. We're we're creating a new playbook.

It seems like a lot of enthusiasm. Also, Bryan Cranston spoke, and he was very cool. So that kinda lifted the mood. No. It was excitement. You know, the exhibit hall was packed and everything's on display. You know, lots of new and exciting ideas and technologies, and seems like we're off to a good start.

I think this past calendar year has been the year that it exploded. Right? It came to everybody's attention. It came to the forefront. So it is front and center in, like, the everyday cultural conversation, whereas, I think, before it was a tech issue, something that we thought about.

Now it's here.

So I think at the bank, it's become we have small eDiscovery team, but what we like to do is try to help educate our own attorneys, so internally to be able to help them understand how our employees are working. Right? What new tools there are that create new data sets, new places, information could be stored that could be relevant, that they wanna sure that they, you know, talk to their custodians about in a case. And then I'm, you know, I'm involved in a couple of different organizations in Pittsburgh, women in eDiscovery is one of them. But, you know, continuing to engage with the community on these these kinds of issues, because like I said before, there's so few of us that really do this. I think it's just important for us to keep ourselves educated and keep keep talking.

Thank you.